viniciusro posted on 2020-6-20 16:15:04

Crash after "Filter Setting/Auto Receive"

Hi view tool team,

I have long time experience with Ginkgo USB-CAN Interface. Since it works great for me with all application I decided to buy a second one : Ginkgo CAN DB9 adapter

Sending messages with Ginkgo CAN DB9 adapter works fine, but when I select "Filter Setting" or "Auto Receive", Ginkgo app crashes. I tried with Windows 10 and Windows 7, different computers and the problem as ways there.

That was my device info:

21:52:50:434-->Information query success!
               Product name : Ginkgo-CAN-Adaptor
               Firmware version : 2.7.38
               Hardware version : 2.1.0

   
I downgraded it to:

21:53:00:591-->Information query success!
               Product name : Ginkgo-CAN-Adaptor
               Firmware version : 2.7.37
               Hardware version : 2.1.0

   
And now it works fine. Send/receive CAN messages.

Could you please verify this problem?

Thank you,
Vinicius.
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