The new purchase of Ginkgo USB-CAN interface adapter, plug in the USB line indicator does not shine, the installation is still not driven after the drive, connect the host computer and their own control board communication, the host computer prompts "Get board info failed". Will the adapter is damaged?
Under normal operating conditions, the LED on the USB-CAN adapter should turn green if the driver is successfully installed. If not, please try another computer installed driver, if still not work, please contact the latitude and longitude of the customer service staff to apply for replacement.